AI Agents for Technical Support Operations
Purpose-built for infrastructure operators—EV charging networks, telecom providers, and IoT-connected services.
Your support team is drowning in tickets.
Your L2 engineers resolve just 8-20 tickets per day—leaving customers stranded and revenue on the table.
For infrastructure operators managing thousands of connected devices, downtime compounds fast. One network loses $20-30M annually from unresolved charging failures alone.
End-to-end support automation—from customer calls to field dispatch
Voice AI for Customer Calls
Handle high-volume customer inquiries with AI voice agents that perform simple troubleshooting, provision resets, and remote diagnostics—no human needed.
- 24/7 Availability
- Simple Troubleshooting
- Remote Diagnostics
Copilot for Engineers
Empower your L2 engineers with AI that ingests technical docs and real-time telemetry data to surface root cause analysis and step-by-step resolutions in seconds.
- Technical Doc Ingestion
- Real-time Telemetry
- Root Cause Analysis
Automated Field Service Coordination
Automatically schedule technicians, brief them with diagnostic context, and collect end-of-day paperwork—closing the loop on every ticket.
- Auto-scheduling
- Diagnostic Briefing
- Paperwork Collection
AI Agents That Learn on the Job
Every customer call, engineer handoff, and field service outcome feeds into our proprietary memory layer. Your agents don't just execute—they learn patterns, refine troubleshooting logic, and improve resolution rates over time.
Contextual Memory
Remembers device quirks, error patterns, and site-specific issues.
Continuous Improvement
Resolution accuracy increases with every ticket closed.
No Retraining Required
Memory updates happen automatically in production.
See Cognell in Action
Watch how our AI agents handle a real L1 customer call, escalate to L2 with full context, and coordinate field dispatch—all while learning from the interaction.
Ready to 10x Your Support Capacity?
Join infrastructure operators who are resolving 100+ tickets per day with AI agents that get smarter over time.
Built for EV charging, telecom, and IoT infrastructure operators